Your data and Onesight.
One Sight (referred to as "we" throughout this policy) are committed to protecting and respecting your privacy and keeping personal information secure. This policy applies to our core One Sight reporting software, and any associated websites. Those websites are onesight.com (and its subdomains). All of these websites are referred to as 'our website' in this policy.
In order to ensure confidentiality and lawful processing of its, Visitors, Customers and Campaign Users personal data, One Sight in its capacity of a data controller and of a processor, conducts its activities in strict compliance with the requirements set in the Egyptian Personal Data Protection Law (PDPL) No. 151 of 2020 and GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of this data.
This policy sets out:
Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of data protection legislation (including the EU General Data Protection Regulation ('GDPR')), the data controller of your personal data is Robusta Studio LTD (Commercial Reg 57245, TAX CARD 403-963-958 , Address 34/35 Concord Plaza, St.90, New Cairo, Egypt.)
When we refer in this policy to 'you', we are referring to a customer of our services, or a person visiting our website. We are not referring to your store's customers or the users our customers' stores. We refer to those people in this policy as 'Contacts'. We do not have any relationship with Contacts, and process information relating to them solely for the purposes of providing our service to our customers. When we refer to a 'marketing list' in this policy, we are referring to details of Contacts (including their email addresses) processed by us on your behalf to provide you with our One Sight service.
We may collect and process the following data about you:
We use information held about you for the following purposes:
Our website uses retargeted advertising provided by Facebook and Google. As a result of this retargeting, you may see ads for our services on other sites such as Facebook.
This happens in one of two ways:
Similarly, we may also share your email with Facebook and Google to ensure that we don't present some One Sight ads to you, our existing customers.
This is only in reference to your One Sight account profile data, not your store data. The account details and IP address that we collect from you are stored on our secure servers in the United States of America, by our hosting provider Linode. All the personal data we collect from you may be processed by our staff or those of our service providers:
When you connect your store to One Sight, we collect all of your store's data from your eCommerce platform (Magento, WooCommerce or Shopify), including:
This data is stored in the Federal Republic of Germany on the secure servers of AWS . We don't, under any circumstances, sell or share your store data.Only you, and our authorized employees, have access to view your store data, and we will only do so when assisting you with a support query or fixing a problem with our service.
You may export (download) your store data from One Sight at any time, by exporting data through the One Sight app, or contacting us directly.
We will never use or disclose the information of your contacts to send our own informational and promotional content.
We may conduct analysis on your use of the service. This analysis is conducted solely on an aggregated and anonymised basis.
Ownership: As One Sight is just a layer on top of the store's data, the data is owned by the respective store and owners of the store. If you are an agency connecting a client's store, the store order data still ultimately belongs to the business who owns and operates the store.
All information you provide to us is stored on our secure servers. Any payment transactions will be carried out by payfort over encrypted connections using SSL technology (see the “Payment Information” section above). Where we have given you (or where you have chosen) a password or API key which enables you to access certain parts of our site, or you have invited team members to access parts of our site, you are responsible for keeping this password or API key confidential.
We take security very seriously, and 'privacy by design' is baked into our engineering and product development principles but as with any online service, despite our use of leading security tools and techniques, the personal data we hold about you can never be 100% immune from unauthorized access.
We may disclose your personal information to any company under the same ownership as us.
We may disclose your personal information to selected third parties, including:
One Sight can be integrated with a number of different services through your One Sight store settings. If you do so, the third party may as a result receive your customer data, but only through your actions.
The periods for which we keep your information depend on why your information was collected and what we use it for. We will not keep your personal information for longer than necessary for our business purposes or for legal requirements.
Your store's data will be deleted automatically within 3 months of you ceasing to use our services (no active trial and no active subscription). Your personal user account will only be deleted if you request us to delete it or do not login for 5 years.
We are required to state the legal basis on which we undertake processing of your personal information. We will only use your information where:
Any consent you provide may be withdrawn at any time by emailing us.
You have the right to request access to personal data that we may process about you.
You have the right to require us to correct any inaccuracies in your data, free of charge. If you wish to exercise this right, you should:
You can access, correct, update or request deletion of your personal information at any time, either through your online account or by contacting us.
Deletion of data will be carried out on the understanding that removal of some information (e.g. email address) during an active membership term may negatively affect your ability to use the One Sight service.
We cannot delete any invoices, as these are kept for tax purposes.
You can request that we restrict processing of your personal information, object to processing of your information or request portability of your personal information. For these requests please contact us. We will comply with your request where your rights have been exercised in accordance with applicable laws.
If we have collected and processed your personal information with your consent, then you can withdraw that consent at any time. To be clear, we may still continue to process your data if we have a different legal basis for doing so (for example, if we are required by law to do so, or we need to do so for the purposes of fulfilling our obligations to you under our terms and conditions of service).
You also have the right to ask us to stop processing your personal data for direct marketing purposes. You can do this through your One Sight dashboard or via email. If you wish to exercise this right via email, you should:
If you have any questions or comments regarding our use of your data, please contact us by email. If you make a complaint to us and think we have not dealt with it to your satisfaction, you may send your complaint to the Information Commissioner for investigation. For more information on the Information Commissioner, and how to make a complaint, please visit their website.
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
We welcome your feedback and questions. If you wish to contact us, please send an email to firstname.lastname@example.org